Policy Change Management

Created by Venkat Pothamsetty, Modified on Tue, 1 Jul at 9:49 AM by Venkat Pothamsetty

Change Management Policy - Korr

Purpose

This policy establishes requirements and guidelines for managing changes to Korr's AWS infrastructure. It aims to ensure changes are properly reviewed, tested, and implemented while minimizing risk and service disruption.

Scope

This policy applies to all changes to Korr's AWS environment, including infrastructure, configurations, security controls, and applications.

Policy Owner

The DevOps/Security team owns this policy and is responsible for its maintenance and enforcement.

Change Types and Approval Requirements

Change Type	Description	Approval Required	Notice Period
Emergency	Critical fixes for security/stability issues	**** Post-implementation review	None
Standard	Planned changes with moderate impact	Change Advisory Board	5 business days
Minor	Low-risk changes with minimal impact	Team Lead	2 business days

Change Management Process

Request
- Document proposed change details
- Assess potential impact and risks
- Determine change type and requirements
- Submit for appropriate approvals
Review
- Technical review of proposed change
- Security impact assessment
- Resource requirements evaluation
- Rollback plan verification
Implementation
- Schedule change window
- Execute change according to plan
- Test and validate changes
- Document implementation details
Post-Change
- Verify change success
- Monitor for issues
- Update documentation
- Close change request

Documentation Requirements

Change description and justification
Implementation plan and timeline
Risk assessment and mitigation
Testing and validation results
Rollback procedures
Post-implementation review

This policy will be reviewed annually and updated based on operational needs and industry best practices.