Policy Incident Management

Created by Venkat Pothamsetty, Modified on Sat, 11 Oct at 8:33 AM by Venkat Pothamsetty

Incident Management Policy

Purpose
This policy establishes requirements and guidelines for identifying, responding to, and resolving security incidents affecting the company’s cloud and IT infrastructure. It aims to ensure consistent and effective incident handling while minimizing impact.

Scope
This policy applies to all security incidents involving the company’s cloud resources, systems, and data.

Policy Owner
The DevOps/Security team owns this policy and is responsible for its maintenance and enforcement.

Incident Severity Levels and Response Times

Severity	Description	Initial Response	Resolution Target
Critical	Service outage, data breach, or critical system compromise	30 minutes	4 hours
High	Significant security event with potential for harm	2 hours	8 hours
Medium	Limited security event with contained impact	4 hours	24 hours
Low	Minor security event with minimal impact	8 hours	48 hours

Incident Response Process

Detection & Reporting

Monitor cloud-native security alerts and logging solutions
Review system and application logs
Accept incident reports from users/systems
Document initial incident details

Assessment

Determine incident severity and scope
Identify affected systems and data
Evaluate potential impact
Assign response team

Containment

Isolate affected systems
Block malicious activity
Preserve evidence
Implement temporary fixes

Resolution

Remove threat source
Restore affected systems
Verify security controls
Document resolution steps

Post-Incident

Conduct root cause analysis
Update security controls
Document lessons learned
Review policy effectiveness

Documentation Requirements

Incident timeline and details
Actions taken and results
Root cause findings
Remediation steps
Preventive measures

This policy will be reviewed annually and updated based on incident learnings and industry best practices.